We support withdrawals via bank transfer, mobile money and other regionally available methods. Each method has specific limits and processing times which are displayed when you initiate a withdrawal. Choose the method that best meets your needs and review any associated fees before confirming.
Some methods may require additional verification or processing by external providers which can affect timing. We provide clear guidance during withdrawal requests to help you choose the fastest and most cost-effective option. Keep your payment details updated to avoid avoidable delays.
| Method | Typical Fee | Processing Time |
|---|---|---|
| Mobile Money | Minimal or none | Often same day |
| Bank Transfer | $0 - $5 depending on bank | 1-3 business days |
| E-Wallet | Provider dependent | Instant to 24 hours |
| Crypto Withdrawals | Network fee only | Dependent on confirmations |
To protect customers and comply with regulations we may require identity verification before processing withdrawals. Verification helps prevent fraud and ensures funds are paid to the correct recipient. If additional documentation is requested, we describe accepted formats and support secure upload mechanisms.
Verified accounts experience faster withdrawal processing and may access higher withdrawal limits. We recommend completing verification as early as possible to enjoy smooth payouts. Our team is available to assist with verification queries and to advise on required documentation.
Visit your Wallet, choose a method and follow the instructions. Contact support for assistance.
Processing times depend on the chosen withdrawal method and verification status. While many withdrawals are processed quickly, some may experience delays due to bank processing, holidays or additional security checks. We communicate expected timelines during the withdrawal process and provide status updates when available.
If a withdrawal is taking longer than expected, check your account notifications and transaction history first. If no status update is available, contact support with your withdrawal reference and we will investigate promptly. We work closely with payment providers to minimize delays and resolve issues quickly.
We aim to keep fees transparent and competitive. Some methods may incur small processing fees either from our side or from the receiving provider. Minimum and maximum withdrawal limits are displayed in the Wallet to help you plan your transactions accordingly.
High-value transactions may require enhanced verification and additional review before processing. We clearly display any applicable fees and limits at the time you request a withdrawal so there are no surprises. Our policy is to provide clarity and predictable outcomes for every customer.
Pending status can indicate verification checks, banking processing or required approvals. Check your account messages or contact support for details.
Withdrawals can sometimes be canceled before processing completes. Contact support immediately with your reference to request cancellation.
Yes. Limits depend on verification level and payment method. Verified accounts typically have higher limits.
Large withdrawals may require proof of identity, proof of address and source of funds documentation. We guide you through the secure upload process.
